Effective: 28 December 2025
These General Terms and Conditions (hereinafter: GTC) set out the conditions for purchases made in the pharmarosa.com online shop (hereinafter: Online Shop), as well as for the use of the Online Shop.
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1. Service provider details
2. Scope, basic provisions
3. Definitions
4. Ordering process, conclusion of contract
5. Prices, invoicing
6. Methods of payment
7. Delivery, performance
8. Right of withdrawal (consumer)
9. Warranty for defects, guarantee
10. Voluntary guarantees for roses
11. Quality complaint, complaints handling
12. Dispute resolution, conciliation
13. Data processing
14. Copyright
15. Liability, force majeure
16. Final provisions
Annex: Sample withdrawal statement
1. Service provider details
Company name: PharmaRosa Kft.
Registered office: 1188 Budapest, Ültetvény utca 8.
Company registration number: 01-09-717479
Tax number: 13075314-2-43
Online Shop: pharmarosa.com
E-mail (customer service): [email protected]
Telephone: +36 1 287 6380
Advance bank transfer (IBAN): HU81 1171 8000 2990 1254 0000 0000
Invoicing: Számlázz.hu
Hosting provider: NETTESZT Informatikai Kft. (2013 Pomáz, Katona József utca 17. d. ép.; Cg.: 13-09-135413; Tax no.: 12437164-2-13)
2. Scope, basic provisions
2.1. These GTC apply to sales contracts concluded via the Online Shop between the Service Provider and the person purchasing in the Online Shop (hereinafter: Buyer).
2.2. An order placed in the Online Shop qualifies as a contract concluded between parties at a distance. The following pieces of legislation shall in particular apply to the contract:
Act V of 2013 on the Civil Code (Ptk.)
Act CVIII of 2001 on Electronic Commerce Services (Eker. tv.)
Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses
Act CLV of 1997 on Consumer Protection (Fgytv.)
Government Decree 373/2021 (VI. 30.) on certain rules of sales contracts between consumers and businesses
Government Decree 151/2003 (IX. 22.) on compulsory guarantees for certain durable consumer goods (where applicable)
NGM Decree 19/2014 (IV. 29.) on the procedural rules governing the handling of warranty for defects and guarantee claims
2.3. By finalising the order, the Buyer declares that they have read and accept the provisions of these GTC.
2.4. The language of the contract is Hungarian. The Service Provider retains the order data for the purpose of fulfilling statutory obligations and for administration; the Buyer can prove the content of the contract on the basis of the confirmation e-mail and the invoice.
3. Definitions
Buyer: the person who places an order in the Online Shop.
Consumer: a natural person within the meaning of the Civil Code and consumer protection legislation who is acting for purposes which are outside their trade, business or profession.
Service Provider/Seller: PharmaRosa Kft.
Product: goods sold in the Online Shop, in particular live plants (roses) and related products.
Contract: the sales contract concluded between the Buyer and the Service Provider via the Online Shop.
4. Ordering process, conclusion of contract
4.1. Technical steps of ordering
Selecting the product and placing it in the basket.
Entering delivery and billing details.
Selecting the method of payment and delivery.
Finalising the order (order entailing an obligation to pay).
4.2. Correction of data entry errors
Before finalising the order, the Buyer may correct the data provided at any time during the ordering process (for example, modifying quantity, deleting a product from the basket, correcting address data).
4.3. Offer, confirmation, conclusion of contract
The order sent in the Online Shop constitutes an offer by the Buyer. The contract is concluded when the Service Provider confirms the order electronically. The confirmation means the notification of the acceptance of receipt of the order (Eker. tv.).
The Service Provider is entitled to reject the order in justified cases (in particular stock shortage, obvious pricing error, technical error), of which the Buyer shall be informed without delay.
4.4. Product data, specific characteristics of live plants
The essential characteristics of the products can be found on the product pages. In the case of live plants, the appearance at the time of delivery (stage of development, foliage, shoot condition) may naturally vary depending on the season, weather and cultivation technology. The product images are for information purposes; the actual appearance may differ in line with the period in question.
5. Prices, invoicing
5.1. The prices indicated in the Online Shop are gross prices including value added tax (VAT). The delivery charge is indicated during the ordering process.
5.2. The Service Provider issues an electronic invoice for the purchase using the Számlázz.hu system and makes it available / sends it to the Buyer electronically (depending on the settings of the Online Shop).
6. Methods of payment
Cash on delivery
Card payment (via the Worldline service)
PayPal
Advance bank transfer (IBAN: HU81 1171 8000 2990 1254 0000 0000)
The Service Provider does not process or store card details. In the case of card/online payment, the payment service provider (Worldline, PayPal) processes the data required to execute the payment in accordance with its own data processing conditions.
7. Delivery, performance
7.1. Delivery area and method
Delivery is carried out exclusively within the territory of Hungary. Home delivery is carried out by a courier service contracted by the Service Provider (typically GLS).
7.2. Delivery time
The expected delivery time is 2–10 working days from placing the order. The time indicated is for information purposes only; actual performance depends on confirmation and logistics processes.
7.3. Content of delivery charge
In addition to the courier fee, the delivery charge may include packaging, insurance and administration elements in the case of live plants, in order to ensure that the product arrives professionally packaged and traceable.
7.4. Parcel tracking
Following dispatch of the parcel, the Service Provider sends the parcel identifier/tracking information by e-mail.
7.5. Passing of risk and receipt
Where possible, the Buyer must check the integrity of the parcel upon receipt. In the event of visible damage, it is recommended that a report be drawn up and that the Service Provider be notified without delay.
8. Right of withdrawal (consumer)
8.1. On the basis of Government Decree 45/2014 (II. 26.), as a general rule the consumer is entitled to a 14-day right of withdrawal without giving reasons, counted from the day of receipt of the product.
8.2. Exceptions from the right of withdrawal
The law excludes the exercise of the right of withdrawal in certain cases. In particular, the right of withdrawal may not be exercised in the case of products liable to deteriorate or expire rapidly (Government Decree 45/2014 (II. 26.) Section 29 (1)). In the case of live plants (roses), in view of the nature of the product, the above exclusion may apply on a case-by-case basis.
The Service Provider nevertheless provides the possibility of enforcing quality complaints and the voluntary guarantees (for taking root, varietal authenticity) under point 10 of these GTC.
8.3. Exercise of the right of withdrawal (where the right of withdrawal is applicable)
The intention to withdraw must be notified in writing: [email protected].
The product must be returned / sent back within 14 days from notification of the withdrawal.
The direct cost of returning the product shall be borne by the consumer, unless the Service Provider provides otherwise.
The consumer shall be liable for any diminished value of the product resulting from handling other than that necessary to establish the nature, characteristics and functioning of the product (Government Decree 45/2014 (II. 26.)).
8.4. Refund
In the event of withdrawal, the Service Provider shall make the refund in accordance with the applicable statutory provisions, as a general rule within 14 days from becoming aware of the withdrawal, taking into account the return of the product or proof of dispatch (Government Decree 45/2014 (II. 26.)).
9. Warranty for defects, guarantee
9.1. Warranty for defects
In the event of defective performance by the Service Provider, the Buyer is entitled to warranty for defects claims under the rules of the Civil Code (in particular repair, replacement, price reduction, withdrawal – subject to the statutory conditions).
9.2. Special rules for consumer contracts
In the case of contracts between a consumer and a business, the provisions of Government Decree 373/2021 (VI. 30.) apply to the rules on conformity/warranty in addition to the Civil Code.
9.3. Guarantee
Compulsory guarantees (Government Decree 151/2003 (IX. 22.)) typically apply to durable consumer goods. The rules on compulsory guarantees generally do not apply to live plants; however, the Service Provider provides voluntary guarantees (see point 10).
10. Voluntary guarantees for roses
In order to strengthen purchase security, the Service Provider lays down voluntary guarantee conditions for roses. These guarantees do not affect the Buyer’s statutory warranty rights.
10.1. Guarantee for taking root
Duration: 1 month from receipt.
Essence: if, despite professional planting and care, the plant does not sprout / dies, the Service Provider will provide a solution on the basis of the guarantee assessment.
Claiming: by e-mail, with photographic documentation (plant, label/identifier, planting conditions), together with the order ID or invoice number.
Grounds for exclusion in particular: drought, frost, improper care; missing requested photos; long-term cultivation of climbing/rambling roses in pots.
10.2. Varietal authenticity guarantee
Essence: if it can be proven at the first flowering that the plant is not the ordered variety, at the Buyer’s choice the Service Provider will refund the price of the incorrect variety or replace it free of charge with the correct variety.
Notification: after flowering, supported by photos by e-mail.
For claims notified after more than 6 months, the Service Provider may request for identification: the invoice for the purchase, a photo of the plant received, and a photo of the varietal identification label.
11. Quality complaint, complaints handling
11.1. Quality complaint (in particular in the case of live plants)
If the product arrives in an unsatisfactory condition, please report the problem by e-mail within 48 hours where possible, with photographic documentation: [email protected].
11.2. Administration deadlines
The Service Provider aims to provide a substantive response to notifications within 2 working days. In the case of consumer complaints, the Service Provider shall respond in writing on the merits after investigating the complaint, in accordance with the provisions of the Consumer Protection Act.
11.3. Content of the notification
order ID or invoice number,
brief description of the complaint,
photos (packaging, label/identifier, condition of the plant),
necessary bank account details in the case of a refund.
11.4. Retention (documents)
As a general rule, the Service Provider retains documents relating to quality complaints and guarantee administration for 1 year, unless a statutory provision or the enforcement/protection of a legal claim makes longer retention necessary.
12. Dispute resolution, conciliation
12.1. The parties shall primarily seek to settle disputes by negotiation. In the case of legal disputes between a consumer and a business, the consumer is entitled to turn to a conciliation body (Fgytv.).
12.2. The conciliation body having territorial jurisdiction on the basis of the registered office of the Service Provider is typically the Budapest Conciliation Board. Current contact details and the list of conciliation bodies are available in the public information of the Hungarian Chamber of Commerce and Industry.
Budapest Conciliation Board (for information purposes)
Address: 1016 Budapest, Krisztina krt. 99.
Postal address: 1253 Budapest, Pf.: 10.
E-mail: [email protected]
Telephone: +36 1 488 2131
Website: https://bekeltet.bkik.hu
13. Data processing
The Service Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR), the Info Act and the provisions of the Eker. tv. Detailed information is provided in the Privacy Policy document available on the interface of the Online Shop. Contact details of the supervisory authority:
Nemzeti Adatvédelmi és Információszabadság Hatóság
Address: 1055 Budapest, Falk Miksa utca 9–11.
Postal address: 1363 Budapest, Pf. 9.
Telephone: +36 (1) 391-1400
Fax: +36 (1) 391-1410
E-mail: [email protected]
Website: https://www.naih.hu
14. Copyright
The contents available in the Online Shop (texts, images, graphic elements, databases) may be protected by copyright. Any use of the contents is only permitted with the prior written consent of the Service Provider, unless otherwise provided by law.
15. Liability, force majeure
15.1. The Service Provider shall not be liable for delays in performance resulting from causes beyond its control and unavoidable (force majeure), nor for technical faults affecting the operation of the Online Shop that could not have been foreseen or prevented with due care.
15.2. In the case of live plants, the Service Provider points out that the development of plants is significantly influenced by environmental conditions and care practices; the intended use of the product in particular presupposes professional planting and subsequent care.
16. Final provisions
16.1. The Service Provider is entitled to unilaterally amend these GTC. The amendment takes effect upon publication in the Online Shop and applies to orders placed after its entry into force.
16.2. For issues not regulated in these GTC, the provisions of Hungarian law shall apply.
Annex: Sample withdrawal statement
(Based on the sample set out in Government Decree 45/2014 (II. 26.). Please complete and send it only if the right of withdrawal applies to the product concerned.)
Recipient: PharmaRosa Kft., 1188 Budapest, Ültetvény utca 8., [email protected]
I/We, the undersigned, hereby declare that I/we exercise my/our right of withdrawal in respect of the contract for the sale of the following product(s):
Name of product(s): ........................................................
Order ID / invoice number: ..........................................
Date of conclusion of contract / date of receipt: ................................
Name of consumer: .........................................................
Address of consumer: .........................................................
Dated: ........................................
Signature of consumer: (only in the case of a statement made on paper) ........................